Once you have a solid data foundation CCI can help you design, develop and deploy an appropriately scaled Business Intelligence solution (see above red square) to begin to share information with business users, managers and executives. This system will tell you what has been happening within your organization. We’ll map the tools into the backend data source(s) and serve up the information in the most usable format. For some that may be a standard monthly report for others perhaps a cube or prompted report is the most meaningful. Or finally interactive dashboards or scorecards may be needed.
These capabilities are critical to help any growing organization understand where they have been and how they have been performing against any number of measures. Of course this must all be fully customized with content served up to only those for whom it is relevant, and at the right level of detail and interactivity. CCI has built a Best Practices Methodology around the design, development and deployment of these systems, so you can trust the final solution will be on target and built to last.
Key Performance Indicators are those measures which can quickly tell whether the organization is on track or not. Understanding how the organization is performing against these critical metrics on a daily, weekly, monthly basis gives managers the ability to keep them within acceptable ranges. Should a key metrics drift too high or too low, appropriate management can be automatically alerted so that corrective measures can be taken.
Tools from IBM/Cognos enable CCI to create Dashboards and Scorecards for our customers to help them monitor and manage those critical business indicators which ultimately impact the health and performance of the organization. By doing so managers and executives can see how they are performing today, as well as yesterday, last week, last month, or last quarter. Plus, now by leveraging analytics we can give you the ability to see how projected performance will be in the future.
CCI will work with your business users to determine what are the key business measures which are directly related to company performance, as well as what specific individuals are responsible for them. These could include such disparate measures as on time delivery score for a specific route, assembly line down time for specific machines, on-line sales for a specific product line, or rejection rate for shipments received by a specific vendor.
By assembling these metrics in linked hierarchies, and allowing managers to explore the underlying elements which contribute to their performance it is possible to quickly determine what is causing unacceptable results and take the necessary action to correct it. The scorecard interface is an efficient vehicle to serve up this information with familiar green, yellow and red traffic light indicators to show excellent, acceptable, or unacceptable performance. Built in alerts can automatically notify the correct individual that an indicator has exceeded a desired range and action must be taken.
Using effective metrics management tools lets you keep a close eye on these measures which matter most to you and track down the source of inefficiencies before damage is done. Conversely it lets you identify areas of the organization which are performing above targets and better identify their keys to success.